Refund policy

Last updated: July 12 2026

Thank you for shopping with Avora Wellness. We want you to feel confident when purchasing from us.

30-day return policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be returned with all parts, accessories, packaging and proof of purchase. Items should be kept in reasonable condition and must not show damage caused by misuse, neglect or improper handling.

To begin a return, contact us at avorawellnesssupport@gmail.com with:

  • Your order number
  • The email address used for the order
  • The reason for the return
  • Photographs or video where the product is damaged or defective

Please do not send a return without contacting us first. Returns sent without authorisation may not be accepted.

Your right to cancel

Customers may cancel an eligible online order within 14 days after receiving it, without giving a reason. After notifying us, you normally have a further 14 days to return the item.

This policy does not affect your statutory consumer rights.

Return shipping

Unless an item is faulty, damaged, incorrect or not as described, return postage is the customer’s responsibility.

We recommend using a tracked postal service and keeping proof of postage. Avora Wellness is not responsible for returns lost in transit.

Damaged, defective or incorrect orders

Please inspect your order after delivery. Contact us promptly if the product is damaged, defective, incorrect or missing components.

Where appropriate, we may offer:

  • A replacement
  • A repair
  • Store credit
  • A full or partial refund

We may request photographs or a short video to help us assess the issue.

Changes of mind and product condition

You may inspect the product as you would reasonably do in a physical shop. We may reduce a refund where the product’s value has been reduced by handling beyond what is reasonably necessary to examine it.

Products damaged through misuse, accidental damage, improper storage, unauthorised modification or failure to follow the instructions are not eligible for a refund on that basis.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow time for your bank or payment provider to process the refund.

Where required by law, standard outbound delivery charges will also be refunded. Additional costs paid for premium or express delivery may not be refundable.

Order cancellations

Contact us as soon as possible if you need to cancel or amend an order.

We cannot guarantee changes once an order has entered processing or has been dispatched. Where cancellation before dispatch is not possible, you may need to follow the normal returns process after delivery.

Refused and unclaimed deliveries

If an order is refused, not collected or returned because the delivery details supplied were incomplete or incorrect, reasonable shipping or handling costs may be deducted from the refund where permitted by law.

Contact

For returns and refunds, contact:

Email: avorawellnesssupport@gmail.com