Shipping policy
Last updated: [DATE]
This Shipping Policy explains how orders placed through shopavorawellness.com are processed and delivered.
Order processing
Orders are normally processed within [1–3] business days, excluding weekends and public holidays.
Processing times are separate from delivery times. During busy periods, promotional events or public holidays, processing may take longer.
You will receive an order-confirmation email after placing your order and a dispatch email when tracking becomes available.
Estimated delivery times
Estimated delivery times are:
- United Kingdom: 5-7 days
- United States: 5-7 days
- Canada: 5-7 days
- Europe: 5-7 days
- Other international destinations: 7-11 days
These are estimates rather than guaranteed delivery dates. Customs clearance, carrier delays, weather, public holidays and other events outside our reasonable control may affect delivery.
Do not advertise “3–5 day delivery” unless your supplier can reliably meet it.
Shipping costs
Shipping charges, where applicable, are displayed at checkout before payment.
Where free shipping is offered, this will also be shown at checkout.
Tracking
Where tracking is available, the tracking details will be sent by email after dispatch.
Tracking information may take several business days to update after the parcel enters the carrier’s network.
Incorrect shipping information
Customers are responsible for providing complete and accurate delivery information.
Contact us immediately at avorawellnesssupport@gmail.com if you notice an error. We cannot guarantee that information can be changed after processing has started.
We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer. Additional delivery charges may apply if the order must be resent.
Delayed orders
A delayed tracking update does not always mean the parcel has been lost.
Contact us if your order has not arrived within 14 business days after the latest estimated delivery date. We will review the tracking information and, where appropriate, raise an investigation with the carrier.
Lost parcels
Where tracking confirms that an order has been lost in transit, we will work with the customer to arrange an appropriate resolution, which may include a replacement or refund.
Delivered but not received
If tracking shows that an order has been delivered but you cannot locate it:
- Check around the delivery location.
- Ask other members of the household.
- Check with neighbours or building management.
- Contact the carrier.
- Contact us at avorawellnesssupport@gmail.com
We will assist where reasonably possible, although the outcome may depend on the carrier’s investigation.
Customs, duties and taxes
International orders may be subject to customs duties, import taxes or handling fees imposed by the destination country.
Unless checkout states otherwise, these charges are the customer’s responsibility. Avora Wellness does not control these charges.
Multiple parcels
Items within the same order may occasionally be shipped separately. Where this happens, you may receive more than one tracking number.
Contact
For shipping questions, contact:
Email: avorawellnesssupport@gmail.com