Terms of service

3. Terms of Service

Last updated: 12 July 2026

These Terms of Service govern your use of shopavorawellness.com and purchases made from Avora Wellness.

Throughout these terms, “we”, “us” and “our” refer to:

Trading name: Avora Wellness
Email: avorawellnesssupport@gmail.com

By using our website or placing an order, you agree to these terms.

1. Online store terms

You must provide accurate and complete information when placing an order.

You must not use our website or products for unlawful, fraudulent or unauthorised purposes.

We may refuse, limit or cancel an order where we reasonably suspect fraud, misuse, pricing error, stock error or unauthorised resale.

2. Product information

We aim to display product descriptions, images, colours, prices and specifications accurately.

Screen settings and photography may cause minor differences in colour or appearance. Product packaging or minor design details may change without notice, provided the product remains materially consistent with its description.

Images must not be relied upon where they depict features that the supplied product does not actually include.

3. Wellness information

The information on our website is provided for general informational and cosmetic-wellness purposes.

Avora EyeRevive™ is not intended to diagnose, treat, cure or prevent any disease or medical condition.

Results vary between individuals. We do not guarantee a particular cosmetic outcome.

Read and follow the instructions supplied with the product. Stop use and seek appropriate professional advice if you experience pain, significant irritation or an unexpected adverse reaction.

Anyone who is pregnant, has an implanted electronic or medical device, has a relevant eye or skin condition, has recently undergone surgery, or is receiving medical treatment should obtain professional advice before use.

4. Orders and contract formation

Submitting an order does not necessarily mean that we have accepted it.

A contract is formed when we send confirmation that the order has been accepted or dispatched.

We may cancel an order where:

  • The product is unavailable
  • Payment cannot be authorised
  • The price or product information contains an obvious error
  • We reasonably suspect fraudulent activity
  • Delivery to the supplied address is unavailable

Where payment has already been taken for a cancelled order, the appropriate amount will be refunded.

5. Prices and payment

Prices are displayed in the currency selected on the website.

Taxes, shipping charges and other applicable costs will be shown at checkout where possible.

You agree to provide valid and authorised payment information.

6. Shipping

Processing and delivery estimates are explained in our Shipping Policy.

Delivery dates are estimates unless we have expressly agreed otherwise.

7. Returns and refunds

Returns, cancellations and refunds are governed by our Return and Refund Policy.

Nothing in these terms limits rights that cannot legally be excluded under applicable consumer law.

8. Promotions and discount codes

Promotions and discount codes:

  • Must be used within the stated period
  • Cannot be exchanged for cash
  • May not be combined unless stated otherwise
  • May be withdrawn where used fraudulently or contrary to the offer terms

9. Intellectual property

The website and its content—including branding, logos, copy, graphics, photographs and layout—belong to Avora Wellness or its licensors.

You may not reproduce, distribute, sell or commercially exploit our content without written permission.

10. Reviews and user submissions

By voluntarily submitting a review, photograph, video or testimonial, you confirm that:

  • The submission reflects your genuine experience
  • You have the right to share it
  • It does not infringe another person’s rights
  • It is not unlawful, misleading or abusive

We may moderate or remove submissions that breach these terms.

We will not materially alter the meaning of genuine customer feedback.

11. Third-party services

Our store is hosted by Shopify. Payment providers, delivery companies, analytics providers and other third parties may process information necessary to provide their services.

Third-party services are subject to their own terms and privacy policies.

12. Prohibited use

You must not:

  • Introduce malicious code
  • Attempt unauthorised access
  • Scrape or copy the website at scale
  • Use the site fraudulently
  • Impersonate another person
  • Infringe intellectual-property rights
  • Submit false reviews or misleading information

13. Liability

We do not exclude or limit liability where doing so would be unlawful.

Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable, business losses suffered by consumers, or losses caused by events outside our reasonable control.

14. Changes to these terms

We may update these terms from time to time. The latest version will appear on this page with its updated date.

15. Governing law

These terms are governed by the laws of England and Wales, without removing any mandatory consumer protections that apply in the customer’s country of residence.